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Elements and Performance Criteria

1. Prepare information and formats for training, marketing and sales resources
   • Identify target audience, product type, resources type, format and purpose to be developed
   • Locate enterprise resources relating to telecommunications product information and technical data suitable for training, such as marketing and sales materials, manufacturer’s documentation and sites for suitable resources
   • Research range of formats for resources and materials to meet requirements of identified audience
   • Determine specifications for resource material and confirm with client for approval
2. Develop resources and obtain approvals
   • Produce draft training, marketing and sales resources in consultation with relevant user groups and training resource designers
   • Check that resources are for latest product available for sales and marketing
   • Produce clear and accurate training manuals and user guides
   • Confirm accuracy of information with appropriate technical staff prior to publication or production, and obtain approvals
3. Monitor distribution and maintenance of resources
   • Develop schedule for distribution of resources consistent with product or facility release and list of users
   • Seek feedback on content and presentation from users and make improvements as required

Performance Evidence

Evidence of the ability to:

interpret and use equipment and system manuals, specifications, relevant enterprise policy and documentation

develop product training, marketing and sales resources for different knowledge and skill levels and applications

evaluate web based training, marketing and sales resources

implement improvements based on feedback

provide a range of resource types, including print based and web based.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

evaluate common client telecommunications applications and related equipment

investigate work health and safety (WHS) and regulatory requirements relevant to training and marketing

investigate and compare specific product knowledge and reference documents relevant to products for inclusion in appropriate resources

define relevant technical terminology

outline the steps in the process of developing product resources.

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